Refund policy

At Cleanexy, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, or replacements may be requested, as well as the steps required to resolve issues with your order.

By placing an order on our website, you agree to the terms described below.

1. Eligibility for Returns & Refunds

We accept refund or replacement requests under the following circumstances:

  • The item arrives damaged or defective
  • The wrong item was received
  • The item is missing from your order

To be eligible, requests must be submitted within 30 days of the delivery date. Requests made outside this period may not be approved.

2. Items Not Eligible for Refund

Refunds or returns may not be issued in the following situations:

  • Requests made after the 30-day window
  • Damage caused by misuse, improper handling, or normal wear and tear
  • Items returned without prior approval
  • Orders affected by incorrect shipping information provided by the customer

We reserve the right to deny refunds that do not meet the criteria outlined in this policy.

3. How to Request a Refund

To initiate a refund or replacement request, please contact us at service@cleanexy.com with the following information:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging (if applicable)

Our support team will review your request and respond within 1–3 business days.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 72 hours of delivery.

Once verified, we will offer one of the following resolutions:

  • A replacement item at no additional cost
  • A full or partial refund, depending on the situation

Cleanexy may request additional evidence to assess the issue.

5. Incorrect or Missing Items

If you receive an incorrect item or your order is missing an item, please contact us promptly.

After verification, we will arrange for:

  • Shipment of the correct or missing item
  • A refund if replacement is not available

6. Refund Processing Time

Approved refunds will be issued to the original payment method used at checkout.

Please note:

  • Refund processing may take 5–10 business days, depending on your payment provider
  • Shipping fees (if applicable) are non-refundable unless the error was caused by Cleanexy

7. Order Cancellations

Orders may be canceled only before processing begins. Once an order has entered processing or has been shipped, cancellation is no longer possible.

To request a cancellation, please contact us as soon as possible after placing your order.

8. Lost Packages

If a carrier confirms that your package has been lost in transit, Cleanexy will work with you to provide a replacement or appropriate resolution.

We are not responsible for delays caused by carriers, weather conditions, or circumstances beyond our control.

9. Chargebacks & Disputes

We encourage customers to contact us directly before filing a chargeback or payment dispute. Most issues can be resolved quickly through our support team.

Unauthorized or fraudulent chargebacks may result in order suspension or account restrictions.

10. Policy Updates

Cleanexy reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page.

We recommend reviewing this policy periodically.

11. Contact Information

If you have any questions regarding this Refund Policy, please contact us:

Cleanexy

Email: service@cleanexy.com

Phone: +1 (651) 237-5626

Address: 9169 W State St, Garden City, ID 83714, United States