Payment Option

At Cleanexy, we are committed to providing a secure, transparent, and convenient payment experience. This page explains the currencies we use, accepted payment methods, and how we protect your payment information during checkout.

Currency Used for Transactions

All purchases made on the Cleanexy website are processed and charged in United States Dollars (USD).

If you are shopping from outside the United States, your bank or payment provider may apply currency conversion rates or foreign transaction fees based on their own policies. Cleanexy does not control or collect these additional charges.

Secure Checkout Experience

Your security is our priority.

Every checkout on Cleanexy is protected using encrypted and trusted payment systems designed to keep your information safe from start to finish. We do not store, view, or have access to your full payment details at any time.

All sensitive payment information is handled directly by certified third-party payment processors.

Card Payments (Credit & Debit Cards)

Cleanexy accepts major credit and debit cards commonly used in the United States and internationally. Available card options will be displayed at checkout.

When paying by card, you can expect:

  • Encrypted transmission of card information
  • Secure processing through certified payment gateways
  • No storage of card details on Cleanexy servers

If a card transaction is declined or flagged, the decision is made by your card-issuing bank. For further details, we recommend contacting your bank directly.

PayPal Payments

PayPal offers a fast and secure way to complete your purchase.

With PayPal, you may:

  • Log in to your PayPal account, or
  • Choose to pay as a guest using a debit or credit card

All payment information entered through PayPal is handled on PayPal’s secure, encrypted platform. Cleanexy does not receive or store your PayPal login details or card information.

Apple Pay

Apple Pay provides a quick and convenient checkout option for customers using compatible Apple devices.

When selecting Apple Pay:

  • You can pay using cards saved in your Apple Wallet
  • Transactions are authorized using Face ID, Touch ID, or your device passcode
  • Your actual card number is never shared with Cleanexy

Apple Pay uses tokenized transactions and device-level security to protect your payment data.

Google Pay

Google Pay offers a seamless and secure payment experience on supported Android devices and browsers.

By choosing Google Pay:

  • You can use payment cards saved to your Google account
  • Payments are securely authorized through Google’s systems
  • Your card details are not disclosed to Cleanexy

Google Pay encrypts transaction data and applies advanced security measures to protect your information during checkout.

Payment Security & Data Protection

All payment transactions on Cleanexy are protected by industry-standard encryption and secure protocols.

These safeguards help prevent unauthorized access and ensure your payment information remains confidential at all times. You can shop with confidence knowing your payment is handled through reliable, secure systems.

Payment Help & Common Questions

Q1: Why was my payment unsuccessful?

Payments may fail for several reasons, including:

  • Incorrect card or billing details
  • Insufficient funds or credit limits
  • Bank security or fraud prevention checks
  • Billing address mismatches
  • Temporary technical issues

For security reasons, banks usually do not share detailed decline explanations with merchants.

Q2: What should I do if my payment is declined?

We recommend:

  • Double-checking your payment and billing details
  • Trying a different payment method
  • Contacting your bank to authorize the transaction
  • Ensuring online or international payments are enabled

Once resolved, you may attempt to place your order again.

Q3: Was I charged if the payment failed?

No. Unsuccessful payments are not completed. Any temporary authorization holds shown on your account are typically released by your bank within a few business days.

Q4: Is my payment information safe?

Yes. All payments are processed through encrypted gateways that meet industry security standards. Cleanexy never stores full payment information on its servers.

Q5: Can I use PayPal without creating an account?

Yes. If PayPal is available at checkout, you may choose to pay as a guest using a debit or credit card without signing up for a PayPal account.

Need Help with Payment or Billing?

If you have questions regarding payments, checkout issues, or billing, please contact us:

Email: service@cleanexy.com

Phone: +1 (415) 320-1899

Address:

584 Castro Street #3053

San Francisco, CA 94114

United States